Payment Terms
Last Updated: May 2022
The following terms (these “Payment Terms”) govern payments you make and/or receive through www.rizegigs.co.za (the “Site”), operated by Rizepreneur Pty Ltd.
Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Rizegigs’s General Terms of Service, as applicable (collectively, the “Terms of Service”).
Receiving Payments
– Each Gig you sell and successfully complete, accredits your account with revenue equal to 90% of the purchase amount.
– Rizegigs accredits Sellers once an order is completed.
– If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Balance.
Cashouts
– Once the seller marks the order as completed, the seller’s account will be credited with the order amount and can request you pay them directly as anytime.
– Sellers must have a minimum amount of R200 in their account to be elible to cashout.
– For security concerns, Rizegigs may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Rizegigs accounts to a single withdrawal provider.
– Cashouts can only be made in the amount available to you.
– Cashout fees vary depending on the withdrawal method.
– Cashouts are final and cannot be undone. We will not be able to reverse this process once it has begun.
Credit System
Instead of paying each time you use the platform, users can first purchase credits and can use to buy or sell things on the website.
Purchasing
– Buyers pay Rizegigs to create an order from a Seller’s Gig page or Custom Offer.
– Rizegigs serves as Seller’s limited authorised payment collection agent solely for the purpose of accepting payments from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by Rizegigs and Rizegigs is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that Rizegigs does not remit any such amounts to Seller, the Seller will have recourse only against Rizegigs and not the Buyer directly.
– Purchases on Rizegigs can be made by using one of the following payment methods: Credit Card, PayPal, Rizegigs Credits or existing Rizegigs Balance.
– Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. These fees cover administrative fees. The service fees are 5% of the purchase amount.
– Your existing Balance will be automatically applied to your next purchase.
– You may not offer Sellers to pay, or make payment using any method other than through the rizegigs.co.za site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
– You agree to receive invoices and/or payment receipts from Rizegigs in electronic form as PDF documents, by email or through the Site.
– To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Rizegigs or Rizegigs’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Rizegigs is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information.
– By using any payment method and/or providing payment details for making purchases on Rizegigs, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Rizegigs; and (d) such actions do not violate any applicable law.
Taxes
– Rizegigs may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount Rizegigs will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount Rizegigs will be required to withhold will be deducted from the Seller’s revenue, as required by applicable laws.
– Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Buyer before payment.
– Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact Rizegigs’ Customer Support department for assistance.
– If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s Balance.
– Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.
– Any non-permitted usage of Rizegigs encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of Rizegigs’ Terms of Service.
– Revisions to deliveries can be performed by Sellers . Sellers may determine the amount of revisions they wish to offer, including no revisions.
– Requests for revisions can be performed through the Order Page while the order is marked as Delivered.
– Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
Refunds
– Rizegigs does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s Balance and are available for future purchases on the platform.
– Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
Modifications
Changes may be made to these Payment Terms from time to time. When these changes are made, Rizegigs will make a new copy of the terms available on this page.
You understand and agree that if you use Rizegigs after the date on which the Payment Terms have changed, Rizegigs will treat your use as acceptance of the updated Payment Terms.
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